Website technology used today has become more complex. Though the UI has become simpler, the backend technology requires more skill. When businesses look for agencies to outsource their website maintenance work or for that matter, even if they are hiring an in-house team to maintain their websites they always look at the level of expertise of the person or team working on the website. Though there are many agencies that claim to be experts in website maintenance, especially in open source technology, they seldom show their might when they are confronted by challenging situations.

Through Convergence Support Desk we are trying to solve a pertinent problem that most companies face—the problem of website maintenance. These maintenance services come in four plans viz., Starter, Basic, Business and Enterprise, each with different prices and features. Convergence Support Desk uses a ticketing system to solve customer queries, where the customer can expect a resolution time of 12 to 48 business hours depending upon the plan they purchase. Here, we have a team of experts who are specialization in what they do—Joomla, WordPress and other web technologies. Once we receive any query from a customer at This email address is being protected from spambots. You need JavaScript enabled to view it., it is assigned to the technical experts depending upon nature of the query and its priority level. The customer receives an auto-generated message for the same. Once the ticket is assigned to the concerned member it is worked on and the query is resolved at the earliest. The customer receives a closed ticket message when a query is successfully resolved by our experts. During the query solving process, the customer can connect with our technical experts and brief them about his problem and in case the technical team needs any clarification then they can get to customer through phone or email. This saves a lot of time and effort of both the customers and the experts. It also improves the efficiency and resolution time.

The experts who work on customer queries have an in-depth knowledge about the current technology on website maintenance and its latest standards. The continuous training provided about new trends boost the confidence of the work force.

To know more about how our experts can deliver quick and seamless solutions to your website maintenance problems, please get in touch with us @ 022 25136632. You can also drop a mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit Convergence Support Desk.