Businesses looking for a website maintenance service usually look for a total package from the service-provider like comprehensive website maintenance, website consultation, web security and designing etc. Since all this require a well-planned effort and know-how of latest technology many vendors fail to deliver such comprehensive website maintenance packages or plans. But we at Convergence IT Services took a different approach and designed a tailor-made plans for businesses who wants to tackle and solve their website maintenance challenges. Our plans offer one stop solution for business looking for Joomla, wordpress website maintenance. For simplicity and brevity we have differentiated each plans as starter, basic, business and enterprise this gives a clear understanding to customers to which plan they should go for as per their company’s needs. This arrangement offer increased flexibility to business owners to take informed decision.

Business which requires everyday updates related to image, text change and basic CSS change finds a great support in this website maintenance plans. Also businesses get a great security features that allows website to protect from, phishing attacks, hackers and unauthorized intruders.

If this article interests you to explore more about our website maintenance plans then visit and choose the one that best suit your business. You can send a mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 022 25136632.

Buying a website maintenance plan should be a well thought out decision. You should not buy a plan and then regret the decision. The various factors that should be considered are the services provided, the plans and their flexibility, the pricing, the time taken for problem resolution, and the quality of service.

Convergence Support Desk offers four different plans for the support services at attractive and competitive rates. The plans and their rates have been fixed keeping in mind the customers and their requirements. The motto of Convergence is to provide the customers exceptional quality at the least possible prices. Hence, they take great pains to maintain and continuously improve their quality of service. The people working on your website are also well-trained experts with sound technical knowledge. The average resolution time they offer is 48 hr.

On top of it all, Convergence Service Desk is now offering a 10% discount on all new subscriptions to any of the paid plans for any of the duration you opt for. Avail this offer now to save fabulously on your website maintenance.

For more information regarding our plans, please visit Convergence Support Desk, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or call us at 022 25136632.

Website maintenance is not cakewalk. It requires continuous and dedicated efforts to be invested in the website so that errors can be recognized and rectified before they become alarmingly huge. Many companies choose to hire a dedicated IT team to look after all their web-related needs. Many companies however, choose to outsource this task.

We say outsourcing is a better option than hiring your own team because:

  1. Fast and Quick Service
    The people working on your website are experts. We must have resolved problems that you have reported many times before and therefore can quickly resolve your problems as well. This makes our service quick and reliable.
  2. Affordable price
    The pricing is extremely affordable. There are different plans that you can choose from. The plans are decided keeping the customer in mind and are sure to meet the needs of all types of customers.
  3. Accountability
    We always send regular updates to the customer. Alternatively, the customer always has the option of contacting us and checking on the status of the work. We never refuse an update to the customer.
  4. Purchase Plans Online
    The website maintenance plans can be purchased online sitting in the comfort of one’s home. You do not need to visit our office, call us, or send us an email. You can purchase the plan and pay for it using online payment and as soon as the process is completed your plan is activated.
  5. e. Trusted by Some of the Biggest Brands
    Convergence Service Desk has many big clients like Accelya, Bajaj Corp., Capital First, etc. as clients. They have been with us for some time now and trust us with all their maintenance and upgrade tasks. You could also become a part of our esteemed client circle.

For more information regarding our plans, please visit Convergence Support Desk, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or call us at 022 25136632.

The owners of all small websites have a constant fear that their site, which is a not very well-known brand, will be ranked very low or not very favorably in Google search results. Now, Google engineer Matt Cutts has revealed that this need not be the case for all small websites. He has said that now, content will be king.

Google’s latest search algorithm has given priority to content. It now does not rank websites depending on the number of meta tags or keywords. Instead it displays results in the rank of latest content. Thus, if your website’s content is updated regularly, there are high chances that your site can get a high ranking in the search results.

There are many small sites that have taken over bigger brands in their market segment, like Facebook overtaking MySpace in social media and Google overtaking AltaVista in search.

It will be difficult for a small company to constantly update content on their site as opposed to a big company that has many people working on content. Cutts suggests concentrating on a smaller area of a topic and covering it really well. Then you can expand your range of topics and make it larger and larger.

With this new algorithm, Google has started giving more importance to quality over name and quantity of tags and keywords. Hence, producing exceptional quality content will certainly help in getting better rankings.

Every company has experienced data breaches and data loss at least once. While the big players can recover from such losses with lawsuits, for small and medium-sized enterprises such major losses mean bankruptcy. 72% of such companies shut down within 24 months.

However, all instances of data loss cannot be blamed on hackers alone. As many as almost 60% of companies have admitted to not regularly backing up their data, which eventually led to data breaches. Another reason that data breaches happen is because of installing vulnerable software from untrustworthy sources.

One of the reasons that SMEs do not upgrade their software or back up data is because of monetary constraints. 44% of SME owners have admitted that their biggest challenge when it comes to data backups and software upgrades is money. 36% of lost data is customer information and 31% is employee data because of malware (35%), email attacks (21%), and phishing scams (17%).

The effect of data loss is bankruptcy leading to the company shutting down. Data breach also does not happen in a single day. Research has found that 93% of companies that experience data breaches for more than 10 days file for bankruptcy within a year and 50% of that number do so immediately.

These numbers no doubt seem alarming. However, investing sufficiently in data security can help prevent such catastrophes. You can do this by either hiring an in-house team or by outsourcing this task to support service providers. Also, choosing one of these options is necessary. Not investing is not an option.

Internet Explorer—a word hated by most developers and maybe some users. Why? Because there is no other browser that troubles you like this one does. Yet, developers have been forced to continue providing support for this dreaded browser because there are still many people that use IE, right from version 6 to 11. So, to turn the believers into non-believers we’ve listed 7 reasons why IE should not be used.

  1. There is no solution to IE’s problems
    The Department of Homeland Security's United States Computer Emergency Readiness Team has actually released a statement saying that they don’t have a solution to IE’s problem.
  2. More safety from targeted viruses
    IE has been used for so long and by so many people that hackers find it an easy target to attack large groups of users. A safer alternative could be other browsers or Apple products.
  3. Microsoft is slow
    Microsoft is slow when it comes to fixing IE’s bugs. The last release of bug fixes was for bugs that were reported about 6 months back.
  4. IE has its own interpretation for code
    There is an unwritten “universal” rule that all browsers follow to interpret code. That is why all sites look and work the same on all browsers. Microsoft instead follows its own rules. This makes sites look and work weirdly on IE.
  5. No automatic updates
    Unlike other browsers like Chrome and Firefox, IE does not automatically check for updates for out-of-date plug-ins and extensions. This leaves the system vulnerable to attacks by hackers.
  6. No synchronization
    Chrome and Firefox synchronize your account details and saved bookmarks on all the systems that you use. This option is not available in any version of IE.
  7. No compatibility
    There is a Safari for Windows. But, there is no version of IE for Mac since Safari was developed in 2003. But then, the lack of compatibility of IE with the iPad and other mobile devices makes it an obsolete choice for a browser.

Websites are really easy for you and me to use. But for the millions of disabled users out there the really easy websites can become a nightmare because most websites are not disabled-user friendly. There are some simple points that every developer and designer should keep in mind and incorporate in their websites so that even our disabled friends can have a smooth browsing experience.

  1. Use “alt” tags
    To help visually impaired users to understand images better always add an alternate text to your images. Screen readers will read the text aloud aiding disabled users.
  2. Create subtitles and transcripts
    If your website tends to have many videos, it is wise to add subtitles to the video. Providing a transcript of the video below it will also help.
  3. Put periods “.” in abbreviations A screen reader will not recognize abbreviations written without the periods in between each letter. This will lead to the abbreviation being read as a word and will convey wrong information to the user. For example, when referring to Mahanagar Telephone Nigam Limited (abbreviated as MTNL), write it as M.T.N.L.
  4. Describe your links
    Whenever you embed links in your text use text other than “click here” to describe the link. For example, “For more information, visit the Mumbai University website” is a better option than “For more information, click here.” Also, display your links in a different color than normal text so that colorblind users can immediately recognize a link without having to hover over the text with the cursors.
  5. Utilize Color Wisely
    Just using colors on the site is not enough. Use the colors wisely so that all users can view the site without any strain. Do not place very bright colors too close to each other. Do not place blue and green beside each other (for colorblind users). Keep all text readable. Black text on a white background is considered the most readable combination.
  6. Keep Sufficient Clickable Area
    Clicking small items on the screen is tedious. For users with mobility issues, keep the clickable area large.
  7. Keep your copy simple
    If there is a lot of text on your site, break it into small paragraphs. Keep the language simple and straightforward. Preferably, use active voice.
  8. Include an accessibility guide
    Include a section on your website that outlines the ways your site is accessible. Or you can include some tips and tricks that the users can implement on their own computers.
  9. Know your audience
    Before implementing disability friendly options on your site, you could try and actually understand how such users access websites. It is difficult to implement disability options for all disabilities but some all encompassing options could be implemented.

Website maintenance is important to keep the website content updated and performance high at all times. However, the cost is associated with website maintenance is high. Hence, many start-ups and SMEs tend to ignore regular website maintenance; they turn to maintenance only when their website is down or when they need to make some changes. Large businesses, however, can afford website maintenance because they have large budgets to spend on the same. Moreover, not maintaining a website can adversely affect their online business and impact their discoverability by users. To offer them long-term solutions that fit their budget and requirements, Convergence Support Desk has four well-defined and tailor-made website maintenance plans for websites made on open-source technologies like WordPress, Joomla and Drupal.

The plans are Starter, Basic, Business and Enterprise; each has a different set of features that allows businesses keep their websites up-to-date. With an industry-best resolution time of 12 hours your queries get solved quickly. Some of the big names in industry like Ambuja Foundation, Accelya Kale, Bajaj Corp, EM Center, etc., depend on Convergence Support Desk to maintain their websites.

If you are looking for professional website maintenance services, please visit Convergence Support Desk. You can also email your requirements to This email address is being protected from spambots. You need JavaScript enabled to view it. or call us @ 022 25136632.

Website technology used today has become more complex. Though the UI has become simpler, the backend technology requires more skill. When businesses look for agencies to outsource their website maintenance work or for that matter, even if they are hiring an in-house team to maintain their websites they always look at the level of expertise of the person or team working on the website. Though there are many agencies that claim to be experts in website maintenance, especially in open source technology, they seldom show their might when they are confronted by challenging situations.

Through Convergence Support Desk we are trying to solve a pertinent problem that most companies face—the problem of website maintenance. These maintenance services come in four plans viz., Starter, Basic, Business and Enterprise, each with different prices and features. Convergence Support Desk uses a ticketing system to solve customer queries, where the customer can expect a resolution time of 12 to 48 business hours depending upon the plan they purchase. Here, we have a team of experts who are specialization in what they do—Joomla, WordPress and other web technologies. Once we receive any query from a customer at This email address is being protected from spambots. You need JavaScript enabled to view it., it is assigned to the technical experts depending upon nature of the query and its priority level. The customer receives an auto-generated message for the same. Once the ticket is assigned to the concerned member it is worked on and the query is resolved at the earliest. The customer receives a closed ticket message when a query is successfully resolved by our experts. During the query solving process, the customer can connect with our technical experts and brief them about his problem and in case the technical team needs any clarification then they can get to customer through phone or email. This saves a lot of time and effort of both the customers and the experts. It also improves the efficiency and resolution time.

The experts who work on customer queries have an in-depth knowledge about the current technology on website maintenance and its latest standards. The continuous training provided about new trends boost the confidence of the work force.

To know more about how our experts can deliver quick and seamless solutions to your website maintenance problems, please get in touch with us @ 022 25136632. You can also drop a mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit Convergence Support Desk.

With companies opening up to the concept of websites created using open-source technologies, platforms like Joomla, WordPress, and Drupal are in great demand. Though companies have started showing their trust and faith in these open-source technologies because the latest versions offer better security, increased flexibility, and improved functionality.

However, in spite of being open source and having a robust support system, businesses fail to leverage the technology to their benefits. Some of the common reasons why companies are not able to perform better even after getting themselves an open-source website are the lack of consistent maintenance of their platform and not keeping the websites updated. Though it is easy to say that the company should migrate to the latest available version of the open-source platform, the technical expertise that is required to do this is not easily available. This is where Convergence Support Desk can help companies leverage the open-source power to boost the performance of their website and applications.

Convergence Support Desk comes with four feature-rich plans that take care of your basic to advanced website maintenance requirements. The prices are so affordable and competitive that the plans offer more value to the customers in terms every dollar invested. Convergence Support Desk can help you with your everyday content updates, layout updates, analytics, extension installation and updates, enterprise services, etc.

Looking for website maintenance services for your Joomla, WordPress, or Drupal website? Visit Convergence Support Desk, give us a call @ 022 25136632 or drop us a mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

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