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Details: Feb 26 2014

Convergence support desk is a website maintenance support services for small, medium and large business that have a website but do not have maintenance support for them. Convergence Support Desk offers four easy to select plan catering to different segment of the business. So even if you have modest yearly budget for your website maintenance plan you can get it here at Convergence support desk. The support plan start at $39/month it perfectly fits in everyone’s budget and offers complete peace of mind. The purchase of convergence support desk website maintenance plan is simple just visit support.convergenceservices.in, purchase the plan as per your requirements and budget and pay for it online.

Convergence support is the right solution for the companies looking for long-term website maintenance solution.

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Details: Feb 20 2014

Joomla is one of the most preferred open-source CMS platforms worldwide for developing websites and web applications. Being open source it becomes easy for developers to get support through different Joomla forums, but in reality, the needs of individuals and business owners differ. So, getting an expert to work on your Joomla platform is a good thing. Most of the times, companies outsource the Joomla website development work to freelancers or small-time web development agencies. However, more often than not, once the website or application is developed the agency or freelancer does not offer any kind of support services. This may be due to lack of expertise or the sky-high prices that they charge the clients. In such cases, Convergence Support Desk’s Joomla Website Maintenance Plans come in handy. Clients have four options to choose from, namely Basic, Starter, Business, and Enterprise. The Basic plan starts at $39/month and the Enterprise plan start at $249/month.

With skilled technical experts to solve any of your Joomla related issues, you can be sure to get the fastest turnaround time. The average turnaround time is 12 hours for the Enterprise plan, 24 hours for the Business plan and 48 hours for the Starter and Basic plans. Today, Convergence Support Desk offers service to some of the best names in industry— Bajaj Corp, Ambuja Cement, Bucketbolt, Wockhardt Foundation. etc.

For more information about Website Maintenance, visit Convergence Support Desk, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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Details: Feb 19 2014

Today, open-source technologies are used by both SMBs and large companies because of the better value they offer to the users as compared to the closed or proprietary technologies. Joomla, Drupal, and Wordpress are some of the open-source CMSes that are used all over the world to develop websites and web applications. Being an open source they are cost effective, robust, and offer good forum support. However, many people still have this misconception that open-source technologies have a poor support system and lack security features. On the contrary, open source offers a better user support system than proprietary software.

Convergence Support Desk offers prepaid website maintenance service for websites built on open source CMS platforms, like Joomla and Wordpress. Though plenty of support is available online through different forums, it is always better to subscribe a web maintenance plan and let the expert take care of your website. The four plans that Convergence support desk offers include Starter, Basic, Business, and Enterprise with prices ranging from $39/month for the Basic plan to $249/month for the Enterprise plan. The plans are differentiated as per the services they offer and they come in handy for individuals or business owners who have their websites developed on open-source technologies and are looking for website maintenance plans.

For more information about the Website Maintenance Plans, visit Convergence Support Desk, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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Details: Feb 19 2014

For an e-commerce company, their website is a major source of revenue generation and hence maintaining it is of great importance. Though major e-commerce websites like Flipkart, Snapdeal, and Amazon have their own in-house development and maintenance team, for an SME e-commerce website this not a feasible option. They can instead go for professional website maintenance services like Convergence Support Desk, for a fraction of the cost that they would otherwise pay to a permanent resource. Nevertheless, here we offer a few tips that SMEs can follow to make their e-commerce website yield more traffic and revenue.

Fresh content, fresh traffic
It is proven beyond doubt that any website with fresh and new content helps in Google Page Rank. This invariably brings more traffic and possibly more sales. So, if you want more sales on your e-commerce website then keep your content fresh and updated, upload the latest products, reviews, testimonials, images, pricing, features, etc.
Use High-Resolution Product Images
When you use high-quality product images it leaves a positive impression on the mind of users and also enhances their experience in knowing more about the products and its features. Hence, regularly updating your website with high-resolution images helps keep the visitor on your website for a longer time.
Add Users' Product Reviews
User reviews are a great way to let people know what others are saying about the products that they are considering to purchase. This way they can make up their minds and take purchase decision faster. Research has showed that an e-commerce website with user review sees more web traffic as compared to those websites that do not have them. It also helps users to connect with the brand by offering their feedback.
Make Your Website Responsive
Today is era of mobile computing. People spend more time on their mobile devices rather than on their desktops. It is also said that in the coming years, mobiles will play a vital role in sales and revenue generation of e-commerce websites. Hence, when you develop a website care should be taken that it works fine on mobile devices like smart phone and tablets. It should offer premium user experience and should be easy to navigate so that it becomes easier for users to locate the products they are searching for.
Google AdWords
Google AdWords is one of the most effective and fastest ways to reach more people across the globe in this digital era. This Google ad platform offers SME e-commerce companies an opportunity to efficiently use every dollar to attract more visitors. You can set up a Google AdWord account; this does not require any technical expertise as step-by-step procedure is given in the Google AdWord tutorial. Select keywords that perfectly define your products and services and make a competitive bid for them. Once you are done with Google AdWord account creation, then you need to optimize it on a regular basis to reap its optimum benefit.
Social Media
Being active on social media sites like Facebook, Twitter, Linkedin, and Pinterest will give you a much needed exposure that is a must for an SME ecommerce company to grow and flourish. Post what are you doing new, initiatives that you are thinking of, new product launch, etc., and keep the users engaged. Answer their queries, acknowledge their feedback etc.

For more information about Website Maintenance, visit Convergence Support Desk, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Details: Feb 14 2014

Google is one of the most formidable search engines that we use today on Internet. It is so popular and powerful that it has become synonymous with Internet search. When millions and billions of people use Google all around the world then it becomes imperative that your website lists first when someone searches for the products or services that your company offers. This way you can increase sales and your revenue. Though there is no fixed formula or secret to get listed on the first page of Google there are certainly some rules that, if followed, can surely increase your chances of getting listed at the top position in Google’s search results. Here we mention some tips that should help you with some of the challenges that many of you face in ranking your website higher in Google search results.

Content is King
It may sound clichéd and might have been overused in the context of search and SEO but the fact is that no matter what anyone may say content is still the king. Google search algorithm is designed in such a way that most useful content as per the search query of the users are always given first preference to list higher. Though content is not the only thing that will help in higher ranking of your website but it is certainly one of the most important aspects. Create content that will be read by people even 5 years from its creation this will also give you linkbacks.
Keep the Content Up-to-Date
Simply creating eye catching content will do no go good if you don’t keep on updating it with the latest information. Research has proved that website with old content receives less visitors thereby affecting the overall ranking of the website. So, if you really want to make it to the first page of Google then add fresh and updated content on your website; it can be regarding a new product or service that you are offering or it can be regarding any new initiative that your company has taken.
Work with Images and Videos
A website with rich images and video tutorials attracts more visitors than one that does not have. This organically increases the page rank of your website. So, it is useful if you have your products or services well documented in the video or text form on your website.
Use the Right Keywords and Know Your Users Well
Whenever you create content for your product or services make sure that you use keywords that are closely related to your offerings. Make your headline descriptive and if possible use the keyword in your title too; this will help you in SEO. With every Google search algorithm update, the challenge to optimize the keyword is becoming more and more important. Also, if you know your target audience then you can use keywords to optimize in such way that you get more visits. Choose keywords that people are using to search your products and services.
Get a Website Maintenance Plan
Not all things are possible for end users to carry out and hence it is very important that you get a good website maintenance plan. Convergence Support Desk is one such web maintenance service where you can purchase online plans for your website services. No matter whether you are a start-up or an SME or a large company having experts to take care of your website is very reassuring. This way you can concentrate more on your principal business rather than taking care of your website. It’s a win-win situation for both the company and the service provider, since they can offer you premium level of services at a fraction of the cost.

For more information about Website Maintenance, visit Convergence Support Desk, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Details: Feb 13 2014

You probably got an agency to make you a Joomla website superfast, but what you probably didn’t realize is that the maintenance of your site cannot be “superfast.” In this day and age of quick fixes, I’ve attempted to save your time by listing 5 points to save your time when it comes to maintaining your Joomla website.

Always use the latest version of Joomla
Older versions of Joomla contain security holes and bugs, and are only supported by the Joomla community for a certain length of time. Once their support has ended, these bugs are no longer fixed, and your site becomes vulnerable if you haven't kept up-to-date with updates and patching. By installing the latest version of Joomla, and keeping it patched and up-to-date, you minimize the risks of your website being compromised.
Choosing your login/username
Version 2.5 onwards, Joomla has removed the default username from the easily-guessed "admin", and lets you choose your own username for administering your Joomla site. Choosing a username other than "admin" helps prevent brute-force attacks, where someone repeatedly tries to log in to your website with the username of admin, changing the password each attempt.
Change the database prefix
When you're installing Joomla, you should change the table prefix for the database Joomla uses from the default value. Doing so will help prevent any potential hackers from trying to access tables in the database.
Password protect your administrative area
A major failing in Joomla is that you can't rename the "administrator" folder. It has to be called that, because there are 3rd party plug-ins and themes that rely on it existing to work correctly. Because anyone trying to break into your site knows they can always go to “/administrator,” we need to have some additional protection. We can do this using an “htaccess” file.
File and folder permissions
Never, under any circumstances, set a file or folders' permissions to 0777. If a plug-in, module or theme needs this, then you shouldn't use it. There is absolutely no reason ever for a file or folder to need these permissions, and they are inherently unsecure. Because your PHP scripts run as your group ID, and not as separate processes, they only need user and group permissions, and never need world/other access.

For more information about Website Maintenance, visit Convergence Support Desk, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Details: Feb 12 2014

Maintaining a website is a tough task. However, having a few pointers always help. The following tips will go some way in helping you maintain your WordPress site.

Use caching
Install the WP Super Cache plugin and enable the Gzip option. This will load only the appropriate cached content to visitors rather than loading every single script and element of your WordPress site.
Reduce the number of CSS files to as few as possible
Combine multiple custom CSS files into a big one. The lesser the number of individual CSS files the theme needs to read the faster it will load. Simply copy and paste the code from individual CSS files into the main “style.css” file or a “custom.css” file in your theme.
Reduce the number of Javascript files to as few as possible
Combine multiple “.js” files into a big one. The lesser the number of “.js” files the theme needs to read the faster it will load. You can copy and paste the code from individual Javascript files into a new single Javascript file.
Use as few plugins as possible
The lesser the number of plugins that need to load the more stable your WordPress site can be. Eliminate the need for too many plugins by copying and pasting code, hand coding the functionality into your theme, using a theme that has the functionality built-in, or having it designed or customized for you. This does not mean that you do not use any plugins, especially since this article suggests using plugins for WordPress optimization—just stick to only the essential ones rather than random sidebar widgets and what not.
Check for broken links
Use the Broken Link Checker plugin to check for broken links. Any broken links are displayed on the dashboard of the WordPress website admin. Or even better, set the plugin to run regularly and automatically email you if broken links are found. Broken links are really unprofessional and can appear through no fault of yours. For example, if an external web page you link to changes its URL or is deleted then a broken link will appear on your site. The Broken Link Checker plugin prevents broken links from going unnoticed.

For more information about Website Maintenance, visit Convergence Support Desk, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Details: Feb 06 2014

Every website aims to have the highest Alexa Ranking. What is Alexa Ranking? Basically, it is a measure of how well your website is doing in terms of traffic, activity, and content. Your Alexa Ranking decides how high your link is displayed in Google Search Results. For e.g., if your website is listed as the first or second result for a particular search query, it has a high Alexa Ranking.

How do you improve your ranking? Easy. Keep your website up-to-date in terms of content, keep improving on the features; this will keep the traffic flowing in and will result in a higher ranking for your website. Also, if there is a lot of communication happening on the website, such as likes and comments, the ranking goes up.

Regular maintenance of websites helps in accomplishing these tasks. With regular maintenance, the site looks fresh and keeps attracting visitors. The website will always be search-engine optimized and will help in increasing the ranking of websites on search engines. This, needless to say, will help increase your business and in turn, profits. Convergence Support Desk offers comprehensive plans that are designed to meet the needs of every type of client.

For more details about or to buy a maintenance plan, visit support.convergenceservices.in, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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Details: Feb 05 2014

Maintaining a website is a tough task. If you are a business owner, you will know that it is difficult to split your time appropriately between the offline segment of your business and the website. Many website owners have employed dedicated personnel to maintain their websites. This can prove to be cost intensive in the long run. A better alternative would be to assign this task to an IT Services company that specialized in such tasks. You leave the website to them and you concentrate on your offline segment. That way, you will be doing what you do best and they will be doing what they do best, i.e., sprucing up websites so that they run as smooth as ever.

Convergence Support Desk offers website maintenance plans that are created keeping the clients in mind. Basically, there is a plan for every type of client. You will find services here that suit your needs perfectly and combined with the high level of quality and service, you can rest assured that your website is in good hands and will be functioning without a hitch whatsoever.

For more details about or to buy a maintenance plan, visit support.convergenceservices.in, call us on 022-25136632, or mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Details: Feb 03 2014

Website maintenance is a serious task. Not maintaining your website could cause you to lose out on your search ranking, traffic, sales and profit. Hence, it is wise to always keep your website fresh and up-to-date. Convergence Support Desk offers intelligently crafted support plans that will meet the needs of all businesses.

Here are 10 hitherto unknown facts about Convergence Support Desk (CSD):

Convergence Support Desk has India's first systematically designed website maintenance plans:
The plans offered by CSD are very well thought out and created in such a way that no matter what your business, there is a plan that suits your need.
Convergence Support desk offers you online ticket based website maintenance services:
Unlike other website maintenance service providers, who charge you on the basis of time, we charge you according to the number of tickets that you have raised. So even if a a long time has been spent on resolving a single ticket, you pay only the single ticket price (single ticket offers you three updates). Not for the time consumed by us.
Offers 30-day money-back guarantee:
Didn’t like our service? You can have your money back. No questions asked. No hard feelings.
Offers free website maintenance support for evaluation of the service:
We have a free plan that you can subscribe to, to just test our level of commitment and service.
Offers 12 hours average resolution time:
On our enterprise plan we offer an average resolution time of 12 hours, i.e., in 12 hours (average) your problem will be resolved
Offers 37 website related maintenance services:
We offer a very wide range of 37 web maintenance services that cover almost every aspect of the website, like security, content, backup, etc.
One-stop avenue for open-source website maintenance platforms like Joomla, Wordpress and Drupal:
We offer support in Joomla, Wordpress and Drupal, the major CMSs in the market today. Our expertise in these is unparalleled in the industry.
Offers customized website maintenance services:
The plan that you subscribe to is so well made that it is completely customized to your needs. You will not need to ask for any extra service.
Offers free forum support:
CSD has an open knowledge forum where you will find answers to almost all the technical questions that you may have about websites, be it yours or some other website.
Convergence Support Desk serves some of the biggest names in the industry:
Clients like Bajaj Corp, Capital first, Ambuja Foundation, BucketBolt, Heard Marketing, Wockhardt Foundation, and many more, rely on us to keep their websites in top shape.