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QWhat is Convergence Support Desk?ToggleConvergence Support Desk is a website maintenance service that saves time, money and gives you peace of mind.
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QI see four plans Starter, Basic, Business and Enterprise? What are they?ToggleStarter, Basic, Business and Enterprise are website maintenance services divided into four distinct plans. The plans are divided depending upon their features and prices. Starter plan has fewer features and hence are priced low compared to business and enterprise plans.
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QHow do I sign-up for Convergence Support Desk?ToggleSign-up is simple:
- Decide which plan to buy.
- Click on “GET STARTED”.
- Select your Billing Cycle and Click "Add to Cart & Checkout"
- If you have any Promotional Code add and validate or else Click "Check Out" and complete the transaction
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QWhat happens after I sign-up?ToggleAfter your sign-up is successful you will receive a confirmation mail telling you the plan has been activated. You can start submitting ticket.
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QWhat is Support ticket?ToggleRequest is what we call Support ticket. One new Request equals one new ticket.
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QCan I upgrade my plan at anytime?ToggleYou can upgrade your plan anytime. Get in touch with our team for step-by-step instruction.
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QHow do I renew my plan?ToggleOnce your current plan expires you can do the following:
- Decide whether you want to buy a new plan or renew the current plan.
- Click on “GET STARTED”.
- Select your Billing Cycle and Click "Add to Cart & Checkout"
- If you have any Promotional Code add and validate or else Click "Check Out" and complete the transaction
Pleas Note: For renewal you can use your existing login details for faster check out.
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QMy problems are not addressed, what should I do?ToggleIf your problem is not addressed it may be due to incomplete information provided by you or you might have requested changes that your maintenance plan does not cover. Check your problem statement or plan.
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QMode of Payments.ToggleIndian Customers can pay through any one of these Cash, Credit Card, Debit Card, Net Banking or Offline payment (Cheque or Demand Draft). Customer outside India can pay through PayPal or Wire Transfer.
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QMy tickets are pending for too long? What can I do?ToggleWe solve most of the request as per the SLA but in case if your request is still pending for more than 2 weeks then get in touch with us at:This email address is being protected from spambots. You need JavaScript enabled to view it.
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QI would like to give you feedback, what can I do?ToggleSend your feedback at This email address is being protected from spambots. You need JavaScript enabled to view it.
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QWhat are the platforms you support?Toggle
- Starter plan: Joomla, Drupal, Wordpress, Mangento, HTML platforms
- Basic Plan: Joomla, Drupal, Wordpress, Mangento, HTML platforms
- Business Plan: Joomla, Worpdress and Drupal platforms
- Enterprise Plan: only Joomla and Worpdress platforms
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QHow can I be sure that my data is safe with Convergence support Desk?ToggleWe take data security with utmost care at Convergence Support Desk. We are hosted on the highly reliable and secure server that offers optimal uptime and data security for all our customers. Our servers are hosted in a world class data center that has around the clock protection with advanced 24-hour surveillance. All Convergence Support Desk plans includes SSL encryption to keep your data safe.
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QIs my online transaction Safe?ToggleAll the information provided by you is encrypted through highly secured 256-bit SSL encryption. This makes your online transaction extremely safe and secure.
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QHow many customers currently use Convergence Support DeskToggleWe offer services to more than 150+ customers Some of them include Capital First, Bajaj Corp, Wockhardt Foundation, Bhatia Hospital, Ambuja Foundation, Heard Marketing, Capital First, Wedding Sutra etc. Click Here for more details!
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QHow does Convergence Support Desk work?ToggleClick Here to know more!