Our website maintenance services comes with 30-day money back guarantee, though there are some conditions to it:

• The 30-day money back guarantee applies ONLY to new purchases and not to renewals and upgrades. We do not issue refunds for renewals and upgrades
• If you are not satisfied with our services then you can request for money-back within 30-day of purchase and you'll receive a refund of your purchase price, less any charges for additional services and a processing fee.
• If you want to opt for money back then you can raise maximum of two tickets and if you are not satisfied with our services then request for refund.
• Any refund requests made AFTER the 30 day period will NOT be considered for a refund.

All requests for refund MUST be initiated by sending a mail at This email address is being protected from spambots. You need JavaScript enabled to view it. within the refund period

We do not issue refunds under the following circumstances:

• You've changed your mind
• You've decided Convergence Support Desk is "Not what I need"
• You’re website is defunct
• You have not shared all the details required to resolve the issues
• You've found a different solution
• Your purchase is older than 30 days (no exceptions)

A refund is only issued to the same email address & account that was used originally to make the purchase. Refunds are usually processed within 7 days.