Convergence Support Desk-Terms of Service
Please read the following Terms of Service carefully.
Convergence Support Desk reserves the right to update and modify the Terms of Service (ToS) at any time without prior notice. New features that may be added to the Service shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications.
Violation of any part of the Terms of Service will result in termination of your account.
Account Terms
1. While registering you must provide your full legal name, a valid email address, and any other required information to complete the sign-up process.
2. Convergence Support Desk will not be held liable for any damage or loss that may result from your failure to protect your login information, including your password. You are responsible for maintaining the privacy and security of your account.
3. Convergence Support Desk may communicate with you via email or Phone regarding your account, system updates, or other issues related to your account.
4. You are responsible for all Content posted and activity that occurs under your account.
5. Convergence Support Desk may refuse service to anyone for any reason at any time.
Payment Terms
6. You have to pay as per the support plan you have purchased. You have to make the payment at the time of purchase. You can make payment for 3, 6 and 12 months. You can choose any mode of payment provided at the payment gateway page. The Service is billed in advance for each term, and is non-refundable. There will be no refunds or credits for partial months of service, should you not use the Service during a period of time when your account is active. No exceptions will be made.
7. You can upgrade or downgrade your plan once the current plan term is complete or anytime as per the mutual understanding. Whether you upgrade or downgrade the plan payment will be adjusted accordingly.
Modifications to the Service and Fees
8. Convergence Support Desk reserves the right to modify, suspend, or discontinue the Service at any time for any reason with or without prior notice.
9. Convergence Support Desk reserves the right to change pricing of the plans without any prior notice. The changes will be reflected on http://www.support.convergenceservices.in
Cancellation and Termination
10. . You alone are responsible for the proper cancellation of your account. In such case you need to send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. clearly stating the reason for the cancellation of the account.
11. You can cancel at any time, but you will remain liable for all charges accrued up to that time, including full monthly charges for the month which you discontinued service. You will not be charged again.
12. Convergence Support Desk reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of Your content in the Service, for any reason, including, if Convergence Support Desk believes that You have violated these Terms of Service (ToS). Convergence Support Desk will use all reasonable efforts to contact YOU directly via email or Phone to intimate YOU prior to suspension or termination of YOUR account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of YOUR use of Service, may be referred to appropriate law enforcement authorities. Convergence Support Desk shall not be liable to YOU or any third party for any modification, suspension or discontinuation of the Service.
Copyright and Ownership
13. Convergence Support Desk or its subsidiary own the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, design and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the Service which Convergence Support Desk or its subsidiary owns.
14. Convergence Support Desk claims no intellectual property rights over the Content you upload or provide to the Service. However, by using the service to send content, you agree that others may view and share your content.
General Conditions
15. Your use of the Service, including any content, information or functionality contained within it, is provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this Service.
16. You agree not to resell, duplicate, reproduce or exploit any part of the Service without the exclusive written permission by Convergence Support Desk.
17. You may not use the service to store, host, or send unsolicited email (spam) or SMS messages.
18. You understand that the service can be used for transmission of your content, and that during processing your content may be transferred unencrypted over the internet.
19. You may not use the service to transmit any viruses, worms, or malicious content.
20. Convergence Support Desk makes no warranties regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free (iv), the accuracy of mathematical calculations performed by the Service, and (v) that bugs or errors in the Service will be corrected.
21. Convergence Support Desk, its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, and punitive or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.
22. If any provision of the Terms of Service (ToS) is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.
23. . Convergence Support Desk may, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property of these ToS.
24. The failure of Convergence Support Desk to exercise any right provided for herein shall not be deemed a waiver of any right hereunder. The Terms of Service sets forth the entire understanding between you and Convergence Support Desk as to the Service and supersedes any prior agreements between you and Convergence Support Desk.
25. Any questions regarding the Terms of Service should be addressed to support at This email address is being protected from spambots. You need JavaScript enabled to view it.
26. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles, and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.
